If you're not entirely happy with your item, or even if you've changed your mind, please contact boris@thebasicingredients.com for a return and refund. Please contact us within 30 days from the day you've received your order.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer in the UK

Delivery Terms

Transit Time Domestically 
In general, domestic shipments are in transit for 2 - 5 days, if delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier.

This document was last updated on Nov 27, 2021